About

About The Ingleton Group: Driving Excellence via Continuous Improvement

For over 20 years, The Ingleton Group has empowered organizations to achieve and sustain operational excellence by making continuous improvement a core competitive advantage. We partner with forward-thinking leaders to embed Lean thinking into strategy, culture, and daily workflows—transforming how teams learn, solve problems, and deliver measurable results.

We don’t just consult—we build capability. Our seasoned coaches work shoulder-to-shoulder with your teams to:

✔ Align continuous improvement with business strategy for lasting impact
✔ Develop leaders as coaches who inspire ownership and innovation
✔ Strengthen problem-solving skills at every level of your organization
✔ Adapt Lean principles to your unique challenges—because one-size-fits-none

The result? A culture where excellence thrives, morale rises, and teams adapt faster to change—proving that people-powered progress drives superior performance.

We help teams succeed by fostering a culture of continuous learning and improvement.

In a world where change is the only constant, success hinges on people, purpose, and progress. That's why our values shape every interaction.

Lead with Intention - Because meaningful impact starts with clarity and purpose.
Foster Empathy and Understanding - Great teams are built on trust, connection, and shared vision.
Serve with Integrity - Honesty and accountability are non-negotiables.
Strive for Excellence - Good isn't enough when greatness is possible.
Nurture Continuous Learning - Growth isn't a destination; it's a mindset.

We partner with leaders and teams who believe in doing business with heart and discipline - where success is measured not just in results, but in the strength of the culture that drives them.

Founded by Danièle Ingleton, a Lean Sigma Master Black Belt, The Ingleton Group is recognized for its people-first approach to operational excellence. Our secret? Respect for people + Disciplined Continuous Improvement Practices = Sustainable Results.

While others focus on tools, we focus on mindset and behaviours. Our hands-on approach ensures Lean principles are understood, embraced and effectively applied - with metrics that prove it.

At The Ingleton Group, our guiding principles aren't just words - they're the foundation for every decision we make and every action we take. These carefully crafted principles guide our team to deliver exceptional results:

Why Leaders Choose Us

Our Mission Is Clear

Our Values

Our History

Our Differentiator

Our Guiding Principles

Respect for people

Leaders as coaches

Understand at the source

Make good decisions based on data

Fast learning cycles

Structure processes

Meet Our Team

At the end of the day, this work is about people helping people. Meet the talented team behind
The Ingleton Group - because great results start with great relationships.

Danièle Ingleton

For over 20 years, Danièle Ingleton has helped leaders and organizations achieve sustainable operational excellence. As a trusted advisor to executives in transit, healthcare, retail, and beyond, she bridges the gap between strategy and execution—turning Lean principles into measurable business results.

What sets Danièle apart is her deep expertise in cultivating high-performance cultures. She doesn’t just implement tools; she equips leaders with the mindset and behaviors needed to foster continuous improvement, accountability, and innovation. Her clients don’t just change processes—they transform how their teams think, collaborate, and deliver value.

Known for her energizing, people-first approach, Danièle creates environments where psychological safety fuels rapid learning. Teams thrive under her guidance, experimenting boldly and accelerating change without fear of failure. Whether coaching frontline managers or advising C-suite leaders, her focus remains the same: operational excellence that lasts.

Chihab Kaab

Chihab Kaab is a passionate organization change coach with 20 years in the fields of management coaching, strategy deployment and LEAN Six Sigma capability building. Chihab has worked with healthcare, service, transit and manufacturing organizations in various roles as an Executive coach, Transformation lead, LEAN Master Black Belt, and Operations Manager.

Chihab has coached various senior leaders, managers, and team members on behavior change and continuous improvement. He is known for his candid, direct and supportive approach. Whether you’re defining your company vision, revamping your culture, or creating the strategy for the future, Coach Chihab gets your team out of their seats and working together.

Tom Beschtel

Tom is an accomplished Lean trainer, coach and facilitator with 30 years experience. Throughout his career, Tom has designed and delivered Lean educational programs, facilitated value stream mapping and kaizen events, led process improvement projects and mentored internal change agents across the United States, Canada and Europe alongside prominent thought leaders in Lean such as Jamie Flinchbaugh and Andy Carlino. Having led and coached others through complex projects, Tom understands both the hard and the soft skills required for sustainable change.

Tom has designed and developed training material to facilitate knowledge transfer of best practices across many industries including public sector, transit, healthcare and retail. Tom’s coaching has included senior executives, project managers, lean leaders and kaizen workshop facilitators

Phil Sheldon

Certified and highly seasoned Lean Practitioner with over two decades of experience in continuous improvement, and project management. Approachable and open minded; believing in the value of people, respecting their knowledge and ability to build a strong, motivated team. A natural quick-start implementer; energized by the challenge of understanding processes and identifying opportunities for improvement.

With in-depth experience in both the theory and application of Process Improvement techniques. Effective at communicating across all levels in an organization. Able to utilize a practical mixture, of Lean Manufacturing, Six Sigma and Theory of Constraints in a way that engages the people who do the work.

Ernest Byers

Ernest is a seasoned executive coach and educator, with areas of expertise including: industrial-organizational psychology, strategy deployment, systems thinking, process and continuous improvement, performance management, project management, employee engagement and leadership in complex & uncertain times. His portfolio spans international and purpose-driven organizations in the US and Canada.
As an educator, Ernest teaches interdisciplinary studies in the Lassonde School of Engineering at York University, where he teaches capstone courses for interdisciplinary teams who focus on real-world challenges with social impact.
Ernest holds a doctorate in Adult Learning & Leadership, Teachers College, Columbia University, and M.A. Industrial-Organizational Psychology, University of New Haven, a B.A., Hons, Psychology, York University. He is a Lean Six Sigma Black Belt and certified Global Leadership Coach.

Discover Why The Ingleton Group Is Your Best Choice

Are you ready to transform your organization with proven continuous improvement strategies?

Explore how our commitment to excellence, deep industry knowledge, and a personalized approach, make us the ideal partner for your operational success.

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